Thank you warmly for being our customer and for using Seneram. The Seneram software has reached the end of its life cycle: security updates for the underlying technology are ending, and we can no longer guarantee safe operation of the service or continue developing it.

Timeline

  • Right now: You can download your photos and videos to your own device. We recommend starting well in advance — don’t leave it to the final weeks.
  • 16 September 2026: The service will stop receiving new photos and videos from cameras. Please change your camera settings before this date — otherwise your camera will keep trying to send images, wasting battery and mobile data.
  • 16–30 September 2026: You can still log in and download your material. This is your last chance to save your images.
  • 30 September 2026: The service closes completely. It will no longer be possible to log in to my.seneram.com, and all material and user data stored in the service will be permanently deleted. Deleted material cannot be recovered afterwards.

How to keep your camera working without Seneram
Instructions for changing your camera settings and setting up email delivery can be found at: https://rtjgroup.zendesk.com/hc/fi/categories/115000015665-Riistakamerat

If you can’t find instructions on our support site, please ask your camera’s importer or retailer for email delivery instructions.

Many of the transmitting trail cameras on the market can be connected to the Burrel app. Instructions for setting up the app and connecting your camera are available on Burrel’s support site: Burrel app

Subscriptions and automatic payments
If your monthly or annual subscription is charged automatically, we will make no new charges after 1 September 2026, and your subscription will end automatically no later than 30 September 2026. Your service remains valid until the closing date. You may also cancel your subscription yourself earlier if you wish.

Refunds for licences
If you have purchased an annual licence or another longer-term licence that would remain valid after 30 September 2026, you can apply for a refund for the remaining part of your subscription period.

  • How to apply: Fill in the online form, which will be published by 31 August 2026 on the payment page at my.seneram.com. Logging in is required to verify your account.
  • The application period ends on 30 September 2026, as the service can no longer be accessed after that date. If you miss the deadline or are unable to log in, please contact support@seneram.com by 31 December 2026.
  • Payment: We will process refunds after 30 September 2026 and return the amount to the bank account you provide as soon as possible, and no later than 30 October 2026. Applications received later will be processed within one month.

Seneram Business accounts
For Seneram Business account holders, we aim to find a replacement solution case by case. Please contact our customer service or your account manager to discuss a suitable option.

Questions?
We’re happy to help: support@seneram.com

Kind regards,
The Seneram team